Tickets and queues
Create, assign, move and resolve tickets with tenant-separated data.
ONE HELPDESK AI · DEVELOPMENT
Faster support.
Better service.
A ticketing platform foundation with tenant separation, ownership, status transitions, SLA deadlines, audit events and deterministic triage.
ONE customer identityWorldwide enquiriesEnterprise roadmap
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ONE SOLUTIONS
REMOTESECUREPROTECTRECOVER
FUNCTIONAL CORE
Support workflow foundation.
The private Python/SQLite test engine supports scoped organizations, ticket classification and service history.
SLAs and audit
Calculate configured deadlines, overdue queue and change history.
Triage rules
Rule-based support suggestions, clearly identified as rules rather than actual AI output.
COMMERCIAL ACTIVATION
What remains.
Before using with customers we need login/MFA/roles, service isolation, customer portals, communication channels, production storage, independent security review and an authorized AI provider.
ONE Accounts integrationEmail/ticket ingestionAI provider authorizationSLA analyticsService contracts
Product status: internal engineering engine. It does not currently provide hosted customer login, live email triage or model-generated answers.